Frequently Asked Questions (FAQs)

1. How can I place an order on Hashi Home?

To place an order on Hashi Home, simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express).

3. How will my order be shipped, and how long will it take to arrive?

Preorders will be shipped, in the order received, starting December 9 2024. To ensure delivery before Christmas, please place your orders before December 19 2024. Orders are processed in 2-3 business days and shipped via FedEx. When order is shipped, you'll receive a tracking number.

4. Do you offer international shipping?

At this time, we are only shipping to USA and Canada. We may be able to ship internationally on a case by case. Please feel free to email us with any international delivery questions.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within 7 days of receiving it for a refund or exchange, subject to our Returns Policy. Please contact us at hello@hashihome.com for assistance with returns.

6. How can I contact customer service?

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. You can reach us by email at hello@hashihome.com. We strive to respond to all inquiries promptly.

7. Are your products eco-friendly and sustainable?

At Hashi Home, we are committed to offering environmentally friendly and sustainable products whenever possible. We prioritize ethically sourced materials and eco-conscious manufacturing practices. Look for our product descriptions for more information on sustainability.

8. Can I cancel or modify my order after it has been placed?

Once an order has been placed, it may not be possible to cancel or modify it, as we strive to process and ship orders quickly. If you need to make changes to your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

9. Do you offer wholesale or trade options?

Yes, we offer wholesale and trade options for interior designers. If you are interested in purchasing our products in large quantities for resale or distribution, please contact us for more information and pricing.

10. How can I stay updated on new products and promotions?

To stay informed about new product launches, special promotions, and exclusive offers, sign up for our newsletter and follow us on social media. You can also visit our website regularly for the latest updates and announcements.